Terms and Privacy Policy

Effective Date: 10/26/2023

Last Reviewed On: 10/26/2023

Crisppeas

PRIVACY STATEMENT

Crisppeas respects your privacy and is committed to protecting it. This Privacy Policy, together with all related/linked information, documents, and the Terms of Use https://crisppeas.com/privacy-policy, describes the personal information we collect from you or that you may provide to us when you visit our website https://crisppeas.com. Key, non-exhaustive points about our information practices are summarized below, followed by comprehensive explanations of each subject.

Collection: We collect information about you, such as identifiers, commercial information, internet, or other similar network activity. See below to learn more.

Use: We use your information to provide our customer services, improve and expand our products, develop new products for marketing, marketing tailored to your interests and preferences, and market research. See below to learn more.

Sharing: We share your information to provide you with the services, to improve the quality, safety, and security of the services, to comply with applicable law, to respond to your requests, and to allow recipients to use it for marketing or other purposes. Subject to your consent where required. See below to learn more.

Data Security: We use reasonable administrative, technical, and physical security to protect the personal information we retain. See below to learn more.

Data Retention: We retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless longer retention is required by law. See below to learn more.

Choices: You have choices regarding how we use and share your information for marketing and other purposes. See below to learn more.

Changes: We will notify you of any material changes by posting the updated version of this Privacy Policy and taking other steps as needed. See below to learn more.

Contact Us: Please contact us at info@crisppeas.com if you have any questions or concerns regarding our data handling practices. See below to learn more.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

The personal information we collect depends on how you interact with us, the services you utilize, and the choices you make. We collect personal information about you from different sources and in various ways.

Information You Provide to Us: Crisppeas collects the information you provide directly to us through the services, via email, or through your communications or interactions with us. This includes, but is not limited to, the following:

Identifying information, such as your full name.
Contact information, such as your home, billing, and shipping address, telephone numbers, and email addresses.
Preferences, such as your preferences for communication, language, and time zone.
Payment information, such as credit card numbers and all related electronic payment information, is used on our website.

Information We Collect through Automatic Data Collection Technologies: As you navigate through and interact with the Crisppeas Website, we may use automatic data collection technologies to collect certain information about your web browser, IP address, time zone and some of the cookies that are installed in your device. We refer to this automatically-collected information as “Data Collection Technologies”.

Information Collected Using Cookies: Cookies are data files created when you visit a website, and those files are stored locally (on your device). When visiting the Crisppeas Website, we may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to make your experience on the Crisppeas Website more personal and interactive. You may be able to disable the use of Cookies (or disallow the use of Cookies on specific websites) by adjusting your web browser settings; for more information, visit https://www.allaboutcookies.org.

Information Collected Using Other Tracking Tools: In addition to, or in conjunction with Cookies, we may use other tracking tools to improve users experiences on the Crisppeas Website. For example, “Log files” track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, ad date/time stamps. “Web beacons,” also known as “tags” are electronic files used to record information about how you browse the site.

Disclosure of Other Data: The type and/or methodology of data collection may change from time to time. Any such changes that apply to your information is reflected in the “Information We Collect about You and How We Collect It” section of this Privacy Policy.

OUR USE OF YOUR PERSONAL INFORMATION

We use the information we collect in the following ways:

To Provide Services: We use collected information to facilitate the use and purchase of our products, process your payment information, including billing and invoicing and shipping.
To Send You Promotional Materials: We use your information to fulfill your requests, including, but not limited to, requests to receive promotional materials. Promotional materials may include newsletters or other information regarding Crisppeas products. We also use your information to share other services or products that may be of interest to you. Promotional materials may be conveyed in emails. If you no longer wish to receive these materials, you may opt-out by following the opt-out instructions included in our emails, texts, or mailings, or by contacting us at customercare@crisppeas.com.
To Improve Our Services: We collect information using cookies (data files created when you visit a website), tracking tools, and/or analytic tools. We use this information to personalize your experience on the Crisppeas Website.
To Fulfill or Meet the Reason you Provided the Information: For example, if you share your name and contact information to request information or ask a question about our products, we will use that information to respond to your inquiry. We may also save and use your information to market or promote our products.

To Provide Customer Support: We may use your information internally to provide you with support and to respond to your inquiries.

Other uses:

To present our Services and its content to you.
To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
To notify you about changes to our services.
As described to you separately when collecting your personal information.

OUR SHARING OF YOUR PERSONAL INFORMATION
We share personal information with your consent, when you direct us to share it with others, or as necessary to complete the transactions you have requested authorized.
We share your information with the following parties:

Our Partners: We use Shopify to power our online store; you can read more about how Shopify uses your personal information here: https://shopify/legal/privacy.

With Other Third Parties: We may share your information when legally required to do so, such as at the request of governmental authorities investigating or to verify or enforce compliance with policies governing the Crisppeas Website and applicable laws. In addition, we may disclose user information if we believe disclosure is necessary to protect the rights, property, or safety of Crisppeas, or any other, business partners, customers, or others.

We may share de-identified information in accordance with applicable law without restriction with third parties for advertising, promotional, or other marketing purposes.

Data Security
We use reasonable administrative, technical, and physical security to protect the personal information we retain and to help ensure that it is used in accordance with this Privacy Policy. Should you have further questions or concerns about our security measures, please contact us using the information below.

Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless longer retention is required by law or for auditing purposes. To determine the appropriate retention period for personal information, we consider our legal obligations, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.

Opting Out of Communications: Our promotional materials include instructions for opting out of receiving further communications. If you no longer wish to receive promotional emails, you may opt out by contacting us with your request at customerservice@crisppeas.com. Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship, if one has been established. Please allow a reasonable time after reaching out for us to process your request.

Changes for Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on the Crisppeas Website. If we make material changes to how we treat our users' personal information.

The date the Privacy Policy was last revised is identified at the top of the page.

CONTACT US
If you have questions regarding this Privacy Policy or our data privacy practices, info@crisppeas.com

We've Got Answers!

Where are Crisppeas made?

All of our products are proudly made in the USA.

Are Crisppeas NONGMO?

Yes, we are NONGMO. However, we are in the process of getting our NONGMO verified.

Are Crisppeas Kosher?

No yet, we are in the process of getting our Garbanzos Kosher certified.

What is Silicone Dioxide acid, and why do we use it?

Silicon dioxide is a natural chemical mix of silicon and oxygen used in many food products as an anticaking ingredient.

What is Maltodextrin, and why do we use it?

Maltodextrin is a type of carbohydrate, but it undergoes intense processing. The product is simply used to improve product texture and life.

Are Crisppeas Vegan? There is yeast extract in Crisppeas, so are they still Vegan?

Absolutely, every Crisppeas snack is both vegan and incredibly tasty! Our use of yeast extract excludes animal-derived ingredients, ensuring their vegan status.

What is the return policy?

As our foods are perishable, we don't accept returns. However, customer satisfaction is paramount. We provide refunds and/or replacements on a case-by-case basis. To qualify, provide the product description, lot number, and photo of packaging. For more details, contact us at info@crisppeas.com.

How much does shipping cost?

Our shipping rates will vary based on order quantity and weight.

Do you ship internationally?

Crisppeas, currently only ships to all US states, excluding Alaska and Hawaii. Unfortunately, we're unable to deliver to international addresses at this time. We are working to expand our reach.

Which store sells Crisppeas?

Crisppeas is excited to announce that while we continue to serve you through our online store, our delicious roasted chickpeas have now found their way onto shelves in select Florida stores! To discover our new locations and explore where you can pick up your favorite snacks locally, please follow this link.

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Pick Perfection, Enjoy Crisppeas

Our brand purpose is to empower individuals on their journey towards healthier snacking. We understand the importance of nourishing both body and mind, and we strive to provide a variety of tasty options that align with your wellness goals.